At Medicos Pharmacy, we welcome your comments and suggestions.
We aim to give you the highest standards of customer care and service. Should you have any complaints about our services or products please speak to our pharmacist. We operate a formal complaints procedure which is part of the NHS system for dealing with complaints. If you need any information, wish to leave a comment or suggestion, need to report an incident or lodge a complaint about this website, our staff or any of our products or services, please contact us as soon as possible via the Contact Form on this page; alternatively, you can write to us at Medicos Pharmacy, 197 Stanstead Road, Forest Hill, London, SE23 1HU. You may also call the Superintendent Pharmacist, Mr Jay Patel, on 020 8690 6060 or email him directly at email@example.com.
Additionally, you can get advice from the local Patient Advice and Liaison Service (PALS). PALS is not part of the complaints procedure itself, but they might be able to resolve your concerns informally or can tell you more about the complaints procedure and independent complaint advocacy services.
Please visit the NHS Website for more information about how to make a complaint on an NHS Service received from us or from any other NHS organization.